Privacy Notice
EA Executive respects your privacy and uses personal information only where it is needed to manage enquiries, bookings, journeys, payments, customer service and legal or licensing obligations.
Who is responsible for your information?
EA Executive is responsible for the personal information collected through this website and during the booking process. You can contact us at info@eaexec.uk.
Information we may collect
- Name, email address and telephone number
- Pickup and destination details, journey dates and times
- Passenger numbers, luggage and special-item information
- Flight, terminal and airport collection information where relevant
- Booking correspondence, quotations and customer-service records
- Payment or invoice information where needed
- Complaints, lost-property or incident information where applicable
- Basic technical information generated when you use the website
Why we use your information
We use personal information to respond to quotation requests, assess availability and vehicle capacity, provide and manage booked journeys, communicate changes, maintain business and licensing records, handle payments and invoices, resolve complaints, protect passengers and the business, and comply with legal obligations.
Lawful bases
Depending on the situation, information may be processed because it is necessary to take steps at your request before entering into a contract, to perform a booking contract, to comply with a legal obligation, or because EA Executive has a legitimate business interest in operating a safe and properly managed private-hire service. Where consent is specifically required, it will be requested separately.
Who we may share information with
Information is not sold to advertisers. It may be shared only where necessary with service providers that support the website, email, payments, accounting or business administration; with journey-related providers where required to deliver the service; or with licensing authorities, police, courts, insurers or other authorities where disclosure is required or justified by law.
How long we keep information
Enquiry and booking records are kept only for as long as reasonably necessary for customer service, accounting, legal and private-hire licensing requirements. Retention periods may therefore differ depending on the type of record. Complaint records are retained for at least 12 months, or longer where required by the licensing authority or another legal obligation.
Security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to information needed to operate the service.
Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights to access your personal information, correct inaccurate information, request deletion or restriction, object to certain processing, or request transfer of information. Where processing is based on consent, you can withdraw that consent.
Questions or complaints about privacy
Contact EA Executive first at info@eaexec.uk. You also have the right to complain to the UK Information Commissioner's Office if you are concerned about how your personal information has been handled.
Cookies
This website may use cookies that are necessary for WordPress security, forms, session handling and normal site operation. If optional analytics, embedded media or other third-party services are added in the future, this notice will be updated and any consent required by law will be requested before non-essential cookies are used. You can control or delete cookies using your browser settings, although blocking essential cookies may affect parts of the website.