How to make a complaint
Email info@eaexec.uk or contact EA Executive on 07356 220 303. Include your name, contact details, journey date and time, pickup and destination, booking reference if known, and a clear description of the issue.
Response times
Complaints will normally be acknowledged within two working days. EA Executive aims to provide a full written response within ten working days. If more time is required, you will be kept informed.
Investigation and records
Relevant booking records, communications, tracking information or available evidence may be reviewed. Complaint records are retained for at least 12 months, or longer where required by the licensing authority.
Escalation
If you remain dissatisfied after the internal response, you may contact the licensing authority responsible for the operator licence: Peterborough City Council.